Refund Policy

At Musixverse Technologies PVT LTD, we want you to be completely satisfied with Musix Driver Care. If for any reason you are not happy with your purchase, we offer a straightforward refund policy as outlined below.

1. 30-Day Money-Back Guarantee

If you are not satisfied with Musix Driver Care Pro for any reason, you may request a full refund within 30 days of your original purchase date. No reason is required — simply contact our support team to initiate the process.

2. How to Request a Refund

To request a refund, follow these steps:

1. Send an email to support[at]musixsoftwares[dot]com with the subject line "Refund Request".
2. Include your order number or the email address used during purchase.
3. Our support team will verify your purchase and process the refund.
4. You will receive a confirmation email once the refund has been initiated.

3. What's Covered

The following purchases are eligible for a refund:

• Musix Driver Care Pro (Annual License): Full refund within 30 days of purchase; pro-rated refund after 30 days (see Section 5).
• Musix Driver Care Pro (Monthly License): Full refund within 30 days of the initial purchase.
• Accidental purchases: Duplicate or unintended purchases will be refunded in full regardless of the 30-day window.
• Technical issues: If the Software fails to function on your system and our support team cannot resolve the issue, you are eligible for a full refund.

4. What's Not Covered

Refunds are not available in the following situations:

• The refund request is made more than 30 days after purchase (for monthly plans) and you do not qualify for a pro-rated refund.
• The Software was purchased through a third-party reseller or distributor — please contact them directly for refund requests.
• The license was used in violation of the End User License Agreement, including unauthorized redistribution or reverse engineering.
• Free trial or free-tier usage — since no payment was made, no refund applies.
• Promotional or bundled licenses obtained at no cost.

5. Pro-Rated Refunds for Annual Plans

If you purchased an annual plan and request a cancellation after the 30-day money-back guarantee period:

• You may be eligible for a pro-rated refund based on the unused portion of your subscription.
• The refund amount is calculated based on the number of full months remaining in your subscription, minus a 10% processing fee.
• Pro-rated refunds are not available during the last 3 months of an annual subscription.

6. Subscription Cancellation

1. You may cancel your subscription at any time by contacting us at support[at]musixsoftwares[dot]com.
2. Upon cancellation, your Pro features will remain active until the end of your current billing period.
3. After the billing period ends, your account will revert to the free version. No further charges will be made.
4. Cancelling your subscription does not automatically trigger a refund. If you would like a refund, please specify this in your cancellation request.

7. Refund Processing Timeline

Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

8. Chargebacks

We encourage you to contact us first before initiating a chargeback with your bank or credit card company. We are committed to resolving any issues promptly. Filing a chargeback without first contacting us may result in the suspension of your license and may delay the resolution process.

9. Contact Us

For refund requests, cancellations, or questions about this policy, please reach out:

This Cancellation & Refund Policy is part of our End User License Agreement. We reserve the right to update this policy at any time. Changes will be posted on this page with an updated revision date.